Shipping & Terms

Shipping Policy

All our products are made on-demand, which means they are produced after your order is placed. This ensures minimal waste and more sustainable production.

Production Time

Production typically takes 2-7 business days depending on product type and supplier.

Delivery Time

After production, your item will be shipped to you. Delivery time is typically 3-7 business days within the EU and 7-14 business days to the US.

Total delivery time: 7-14 business days

Shipping Costs

Shipping costs are calculated at checkout based on destination and product weight.

Tracking

You will receive a tracking code via email as soon as your order has been shipped.

Terms and Conditions

1. General

By shopping at RIVOÉ, you accept the following terms and conditions. Please read them carefully before placing your order.

2. Products and Prices

All prices are listed in DKK including VAT. We reserve the right to change prices without notice. Product images are for reference and may differ from the actual product.

3. Orders and Payment

Your order is binding once you have completed payment. We accept payments via the payment methods displayed at checkout.

4. Delivery

See our shipping policy above. We are not responsible for delays caused by customs processing or force majeure.

5. Returns

Since our products are made on-demand specifically for you, we only accept returns of defective or incorrect items. Contact us within 14 days of receipt if there are any issues with your order.